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ITSM & ITIL Education Solutions

ITSM & ITIL Education Solutions

Svetlo Consulting Inc provides accredited ITIL and ISO 20000 certification consultants and instructors with experience teaching and developing ITIL certification courses. Svetlo Consulting Inc utilizes accredited course materials developed by its partners.


Svetlo Consulting Inc brings over 20 years of information technology experience to the classroom and uses this broad knowledge and expertise to provide practical examples and real world experiences that facilitates learning.  


Svetlo Consulting Inc offers expertise and accreditation in most ITIL v2 and v3 certification including:

  •  ITIL v2 Foundation
  •  ITIL v2 Practitioner
  • ITIL v2 Service Manager
  • ITIL v3 Foundation
  • ITIL v3 Capabilities & Lifecycle Modules (selected modules)


  • IT Service Management  & the ITIL Framework
  • Process Design, Management & Improvement
  • Service Desk Design & Implementation
  • Business / IT Service Continuity & DR Planning
  • SaaS / Managed Services Specification / Implementation
  • Enterprise System Management
  • ITIL Course Development (classroom / online)
  • Data Storage Technologies
  • Knowledge Management


Professional Credentials

  • ITIL Service Manager Certification
  • ITIL v3 Expert Certification
  • ITIL ISO/IEC 20000 Consultant Certification
  • Six Sigma Green Belt Certification

Enterprise Process Master & Process Manager Certification

Svetlo Consulting Boston MA USA
email: rnemet@svetloconsulting.com
Phone: (202) 329 9990