Svetlo Consulting Inc. deploys seasoned consultants with number of years of practical expertise and experience coupled with solid knolwedge of ITSM and ITIL best practices. In addition, the consultants broad knowledge and expertise of IT infrastructure and business organization, provides realistic perspective on organization's opportunities for increased IT Management process effectivness witihin the environment.

Svetlo Consulting Inc. through comprehesive evalution, solution design, implementing the solution and deploying tool, helps maximize the impact of your IT service delivery and support processes.

ITSM Solution Approach

ITSM/ITIL v2 & v3 Maturity Assessments

Baseline information to realizing future achievements.

ITSM/ITIL Gap Analysis w/ Roadmap

Complete analysis with strategic and tactical guide to improve IT Management.

ITSM/ITIL Process Development 

Maximize benefits      

ITSM/ITIL Process Validation

Improvement of existing processes

ITSM Tool Architecture

Optimal tool adoption, includes requirements defintions, acquisition strategy and business integration and implementation.