ITSM & ITIL Education Solutions

Svetlo Consulting Inc provides accredited ITIL and ISO 20000 certification consultants and instructors with experience teaching and developing ITIL certification courses. Svetlo Consulting Inc utilizes accredited course materials developed by its partners.

Svetlo Consulting Inc brings over 20 years of information technology experience to the classroom and uses this broad knowledge and expertise to provide practical examples and real world experiences that facilitates learning.

Svetlo Consulting Inc offers expertise and accreditation in most ITIL v2 and v3 certification including:

ITIL v2 Foundation
ITIL v2 Practitioner
ITIL v2 Service Manager
ITIL v3 Foundation
ITIL v3 Capabilities & Lifecycle Modules (selected modules)

IT Service Management & the ITIL Framework
Process Design, Management & Improvement
Service Desk Design & Implementation
Business / IT Service Continuity & DR Planning
SaaS / Managed Services Specification / Implementation

Enterprise System Management
ITIL Course Development (classroom / online)
Data Storage Technologies
Knowledge Management

Professional Credentials

ITIL Service Manager Certification
ITIL v3 Expert Certification
ITIL ISO/IEC 20000 Consultant Certification
Six Sigma Green Belt Certification

Enterprise Process Master & Process Manager Certification